OSD – Over, Short, Damaged

OSD Definition

OSD: n. a delivery that arrives at the destination with more or less product than expected, with damaged goods, or both. Over, short, or damaged.

In the world of trucking, OSD is the bane of every driver’s existence. You spend hours on the road, navigating through traffic, fighting with other drivers, and dealing with the elements, all to deliver a load in perfect condition. And then what happens? Your load arrives at the destination with one little problem: it’s either over, short, or damaged.

The over part of OSD is pretty self-explanatory: you arrive with more product than the customer was expecting. This might seem like a good thing, but trust us, it’s not. It means the customer has to find somewhere to store the excess product, and they’re not going to be happy about it.

The short part of OSD is equally as frustrating: you arrive with less product than the customer was expecting. This could be due to a number of reasons, such as miscommunication between the shipper and the carrier, damage to the product during transit, or simply losing some of the product along the way.

And finally, we have the damaged part of OSD, which is arguably the worst of the three. Not only did the customer not receive the correct amount of product, but they also received it in less-than-perfect condition. This could be due to a variety of reasons, such as poor packing, weather damage, or a collision on the road.

So what?

So why is OSD such a big deal? Well, for starters, it’s just plain frustrating. You’ve worked hard to get the product to the customer in a timely and efficient manner, only to have your efforts thwarted by a few little overs, shorts, or damages.

But more importantly, OSD can also have financial consequences. If a customer receives a load that is over, short, or damaged, they’re likely to demand compensation. This could come in the form of discounts, free products, or even a complete refund. And if the customer is particularly unhappy, they might even take their business elsewhere.

How do we avoid OSD?

So, what can you do to avoid OSD? Unfortunately, there’s no foolproof solution, as there are countless factors that can contribute to OSD. However, there are a few things you can do to minimize the risk:

  • Communicate with the shipper and customer: Make sure everyone is on the same page about what’s being shipped and how it’s being shipped.
  • Pack the product properly: Use the right materials and packaging to protect the product during transit.
  • Inspect the load: Before you hit the road, take a few minutes to inspect the load and make sure everything is in order.
  • Drive carefully: Avoid rough roads, sharp turns, and sudden stops, as these can all contribute to product damage.

In conclusion, OSD is a frustrating, but all-too-common occurrence in the trucking industry. But by taking a few simple steps to minimize the risk, you can help ensure that your deliveries arrive at their destination in perfect condition. And if they don’t, well, at least you have a cool acronym to describe the situation!


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